Neya Child Safety Standards

1. Our Commitment

Neya has zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). We prohibit any content, behaviour or activity that sexualises, exploits or endangers children. Neya is for adults: you must be 18 or over to use it, and if we find that an account belongs to someone under 18, we close it. Children may come to a plan only when it says they’re welcome and a responsible adult looks after them throughout.

2. Prohibited Content

Members must not create, upload, share, request, promote, or distribute:

• Any form of child sexual abuse material (CSAM)
• Content that depicts, encourages, or facilitates sexual exploitation of minors
• Grooming behaviour, coercion, trafficking, or sexual extortion involving minors
• Attempts to use Neya to contact or exploit minors for sexual purposes

3. Reporting and Action

We provide in-app reporting mechanisms for members to report inappropriate or illegal content and behaviour.

When we become aware of potential CSAE or CSAM, we may:

• Remove or restrict violating content immediately
• Suspend or permanently terminate offending accounts
• Preserve and review relevant records where required
• Report credible cases to law enforcement or relevant child protection authorities, as required by law

4. Child Safety Contact

For child safety concerns, use Report in the app or email moderation@joinneya.com. If a child is in immediate danger, call 999.

5. Additional Policy References

This standard works alongside our Terms of Service and Privacy Policy.